Customer Service Policy

Overview

We are committed to providing every global customer with professional, transparent, and reliable shopping and after-sales services. This Customer Service Policy systematically standardizes our order processing, logistics delivery, freight rules, payment specifications, return and refund services, aiming to ensure a secure, efficient, and hassle-free shopping experience for all users. All service rules apply uniformly to all customers and regional orders on our official website.

Order Processing & Shipping Schedule

All products displayed on our website are in regular stock and support rapid order processing. After your order is successfully placed and payment is confirmed, our team will complete internal review, packaging and shipment within 1 to 3 working days. We maintain strict order processing standards to ensure accurate product selection, intact packaging and timely dispatch for every order.
We adopt a unified global logistics delivery standard for all regional shipments. The standard delivery time for all orders is consistently 6 to 12 working days. There is no separate domestic or international delivery distinction, nor expedited delivery options. This unified delivery cycle ensures stable and predictable order arrival for global users, with logistics status updated in real time during transportation.

Freight & Payment Rules

Our website implements a full-site free shipping policy for all products. No shipping fees, handling fees or hidden service fees will be charged for any order, helping customers save extra shopping costs and enjoy cost-effective global shopping services.
To unify global transaction standards and simplify cross-border payment procedures, all transactions on our official website are settled in unified USD currency. All product prices, order settlements and refund amounts are calculated and executed in USD, ensuring standardized, transparent and consistent payment rules for users from all regions.

Return Service Rules

We provide a long-term after-sales return guarantee to fully protect customers’ legitimate consumption rights. All eligible products support a 60-day return policy calculated from the date of order receipt. Customers can initiate a return application within the valid return period if you encounter product problems or do not meet usage expectations, in accordance with our return process specifications.
All return applications need to comply with our official return guidelines, including ensuring the products are unused, unopened, intact with original packaging and accessories, and meet secondary sales standards. Our customer service team will review each return application strictly and fairly, and send a review result to customers in a timely manner.

Refund Processing Rules

Once your return application is approved and the returned goods are received and verified by our warehouse, we will initiate the official refund procedure immediately. The whole refund processing period is 5 to 10 working days. The actual arrival time of the fund shall be subject to the processing cycle of your corresponding payment institution.
All refunds will be executed in accordance with the original order payment amount and unified USD settlement standard. We adhere to fair and standardized refund rules to ensure that every eligible customer can receive a timely and complete refund settlement.

Customer Support & Inquiry

For any questions about order inquiry, logistics tracking, return and refund processing, policy consultation and other after-sales services, please refer to our official Contact Us page. All official contact channels and dedicated service email addresses are published on the Contact Us page. Our professional customer service team will provide standardized, patient and efficient reply and service support for all your inquiries.

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