Shipping Policy

Introduction

This Shipping Policy outlines the official shipping rules, order processing procedures, delivery timeframes, and freight standards applicable to all orders placed on our official website. This policy applies to all product categories sold on our platform, including base makeup series, full-range eye makeup, lip cosmetics, exclusive co-branded makeup collections, and supporting beauty tools. We implement unified and standardized global shipping services for all customers worldwide, ensuring stable, transparent, and reliable delivery experiences for every order.

Order Processing Time

All in-stock products on our website undergo fast and systematic order processing after payment confirmation. Our professional warehousing and packaging team will complete order verification, product inspection, careful packaging, and dispatch arrangements within 1 to 3 working days. We strictly follow standardized processing procedures to ensure order accuracy, product integrity, and timely shipment for every customer.
Please note that order processing time excludes weekends and official public holidays. Any temporary service suspension caused by official holidays or platform maintenance will not be included in the regular processing cycle, and orders will be resumed and processed in sequence once services are restored.

Global Delivery Timeframe

We adopt a unified global delivery standard for all regions worldwide. There is no distinction between domestic and international shipping, and no expedited delivery options are provided. The standard delivery time for all confirmed and shipped orders is consistently 6 to 12 working days.
The unified delivery cycle is formulated based on long-term global logistics operation experience, covering international transportation, customs clearance, and local distribution procedures. While we strive to ensure on-time delivery, slight fluctuations in delivery time may occur due to objective factors such as local customs inspection, regional logistics efficiency, and unforeseen transportation conditions.

Freight & Shipping Charges

Our website provides 100% free shipping for all products and all orders globally. No shipping fees, handling fees, logistics surcharges, or any hidden service fees will be charged for any purchase on our platform. Customers only need to pay for the product price, with zero additional logistics costs.
This full-site free shipping policy applies to all regional orders without minimum order quantity or order value requirements, allowing global customers to enjoy cost-effective and worry-free shopping services.

Shipping Coverage & Logistics Services

Our shipping services cover global regions supported by our platform. We cooperate with formal and reliable global logistics providers to ensure stable transportation, complete logistics tracking, and safe delivery of all makeup products and beauty tools. Every shipped order will generate a valid logistics tracking number, allowing customers to monitor the real-time transportation status of their packages.
We conduct strict screening and management of all cooperative logistics partners to guarantee standardized transportation processes, effectively avoid package loss, damage, and abnormal delays, and protect the legitimate shopping rights of global users.

Order Shipping Rules & Reminders

All orders will be shipped in strict accordance with the shipping address information submitted by customers. Please ensure that you fill in accurate, complete, and valid recipient information, including recipient name, detailed address, and valid contact information, to avoid delivery failure, package return, or delivery delay caused by incorrect information.
If you need to modify your shipping address or order information, please submit a modification application in a timely manner before the order is shipped. Once the order enters the packaging and shipping process, no information modification requests can be accepted.

Undeliverable & Exceptional Shipping Situations

We are not responsible for shipping exceptions caused by customer-related reasons, including incorrect or incomplete recipient address, unsuccessful contact with the recipient, refusal to sign for the package without reason, and long-term unclaimed packages leading to return or abandonment. For losses and consequences arising from the above situations, relevant responsibilities shall be borne by the customer.
For abnormal shipping problems caused by our side or logistics failures, such as confirmed package loss, serious transportation damage, and long-term overdue undelivery, we will provide customers with reasonable follow-up solutions in accordance with our after-sales policy.

Policy Updates

We reserve the right to update and optimize this Shipping Policy irregularly to adapt to logistics service upgrades, business adjustments, and global transportation rule changes. The latest policy content will be published on this page and take effect immediately after update. Your continued use of our website and shopping services after policy revisions will be deemed as acceptance of the latest policy terms.

Contact Us

If you have any questions about order shipping status, delivery time, logistics tracking, freight rules, or shipping exceptions, please reach out to us through our official Contact Us page. All official contact channels and dedicated service email addresses are available on the Contact Us page, and our professional customer service team will provide you with timely and detailed support and replies.

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