Refund Policy

Introduction

This Refund Policy clearly defines the official rules, eligibility criteria, processing procedures, and timeframes for all refund requests submitted on our official website. We are committed to providing fair, transparent, and customer-friendly after-sales services for all global customers. This policy applies to all makeup products, including base makeup, full-series eye makeup, lip makeup, co-branded limited-edition cosmetics, and supporting beauty tools purchased from our platform. By placing an order on our website, you agree to fully comply with the terms specified in this Refund Policy.

General Refund Eligibility

We support refund applications for eligible returns within our official after-sales cycle. Customers are entitled to apply for a refund within 60 days from the date of receiving the ordered goods. All refund applications must be submitted within the valid after-sales period; no refund requests will be accepted after the expiration of the 60-day return and refund window.
To qualify for a full refund, the returned products must be in original, unused, unopened, and undamaged condition, with all original packaging, labels, accessories, and attached items intact. Products must be resalable and free from artificial damage, contamination, or personal use traces. Our professional inspection team will verify the condition of returned goods after receiving the package to confirm refund eligibility.

Valid Refund Scenarios

We accept refund requests under standard legitimate scenarios, including but not limited to product quality defects, shipping errors, incorrect item delivery, damaged goods caused by logistics transportation, and other non-human-induced product problems. In addition, customers may apply for returns and refunds if the received products do not match the website description or fail to meet personal usage expectations, provided that the products meet the above intact return standards.

Refund Processing Timeline

We implement a standardized and efficient refund processing cycle for all eligible orders. Once your return application is successfully reviewed and approved, and your returned package is received, inspected, and verified by our warehouse team, we will initiate the official refund process immediately. The entire refund processing period takes 5 to 10 working days to complete.
Please note that the final fund arrival time may vary slightly depending on the processing rules and transaction cycle of your payment platform, bank institution, or third-party payment channel. Our official processing time strictly follows the 5–10 working days standard, and we are not responsible for delays caused by third-party financial institutions.

Refund Currency & Calculation Rules

All refunds on our website are uniformly settled in USD (United States Dollar), consistent with the platform’s unified transaction currency standard. The refund amount will be calculated based on the actual payment amount of the original order.
Our platform provides free shipping for all orders with no shipping fees charged during purchase. Therefore, no shipping fees will be deducted or refunded for any return and refund orders. Customers will receive a full refund of the product payment amount for all eligible return applications.

Partial Refund & Special Circumstances

Partial refund services are available for orders with multiple product purchases. If you only need to return part of the items in a single order, you can submit a targeted refund application for the corresponding products, and we will process the partial refund according to the unit price of the returned items.
For special products such as limited co-branded makeup items and customized beauty tools, the refund rules are consistent with standard products. All co-branded series products support 60-day return and refund services on the premise of intact packaging and unused status, with no special restrictions or additional deduction rules.

Ineligible Refund Situations

We reserve the right to reject refund applications under the following circumstances: return applications submitted beyond the 60-day valid after-sales period; products that have been opened, used, damaged, contaminated, or lost original packaging and accessories; artificially damaged products or damage caused by improper personal storage and use; returned goods that do not match the original order items; and invalid refund applications with fraudulent behaviors.

Refund Reapplication & Appeal

If your refund application is rejected and you have reasonable objections, you can submit an appeal through our official customer service channel. Our team will re-review your order information, return records, and product conditions within a valid time limit and provide a final processing result.

Policy Updates

We reserve the right to revise and update this Refund Policy at any time to adapt to service optimization and business adjustment needs. The latest policy version will be displayed on this page and take effect immediately after publication. Continued use of our website and services after policy updates constitutes your recognition and acceptance of the latest Refund Policy terms.

Contact Us

If you have any questions about refund eligibility, processing progress, policy interpretation, or refund-related disputes, please contact us through our official Contact Us page. All official contact methods and dedicated service email addresses are available on the Contact Us page, and our customer service team will provide professional and timely assistance for all your inquiries.

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